
FAQs
We’ve gathered our most common questions to help you choose the best shade sail for your space and feel confident in your decision. From materials and care to sizing and shipping, you’ll find helpful guidance below. Still have a question? We’d be happy to help — click the button below to contact us or email store@cocodusol.com.
Outdoor Durability & Performance
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How do coconut fiber shade sails perform in wet climates with rain or high humidity?
Coconut fiber shade sails are well-suited for these environments. The fibers naturally absorb moisture during rain, causing the sail to temporarily increase in weight. Once the rain stops, they dry quickly and resist water damage and breakdown thanks to the fiber’s natural properties. Additionally, coir is naturally resistant to mold and mildew and doesn't trap moisture, making it ideal for humid conditions.
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Are coconut fiber shade sails durable for outdoor use?
Yes. Our coconut fiber shade sails are highly durable for outdoor use. Coir is one of the most naturally durable fibers and has been used for centuries in coastal and tropical environments. Its rugged texture resists wear and tear, while natural oils help protect against the elements. These sails are designed to withstand outdoor exposure beautifully over time.
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Can they handle high winds?
Yes, when installed properly the open weave reduces wind resistance by allowing airflow while the coconut fiber’s natural flexibility helps it move with the wind rather than against it. This reduces the strain on attachment points and prevents damage. For areas prone to high winds and storms, we recommend secure, reinforced anchoring to ensure lasting security and peace of mind.
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How do they compare to synthetic shade sails?
Coconut fiber shade sails offer a thoughtful alternative to plastic or synthetic options. Crafted from 100% natural materials, they reduce environmental impact while delivering lasting outdoor performance. Unlike synthetic fabrics that may crack or degrade over time, coconut coir is naturally resilient—it resists temperature shifts and does not become brittle. Beyond durability, these sails provide a warm, textured look that complements nature. Their design-first appeal pairs beautifully with gardens, patios, and spaces seeking natural light and sculptural shade.
Materials & Craftsmanship
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Are your shade sails handmade?
Yes. Each shade sail is loomed and handwoven, giving it a unique character. Minor variations are part of their handcrafted beauty.
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Why choose coconut fiber over other materials?
Choosing coconut fiber means embracing design with purpose. Made from renewable coir, these sails bring sustainability, resilience, and timeless texture together in one simple solution. Coir resists moisture, mold, and UV damage naturally, making it ideal for long-term outdoor use. It also supports airflow and sheds water quickly after rain. What sets it apart is its ability to soften filtered light while elevating outdoor aesthetics with its warm, organic weave. When you choose coconut fiber, you're not just investing in shade—you're investing in a material made by the planet, designed for living.
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Are the sails chemically treated?
No. Coconut fiber or "coir" is quick-drying, strong, and known for it's ability to naturally resist pests and mold—no added treatments needed.
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Will the color of the shade sail change over time?
Yes. Like most natural materials, coconut fiber will weather slightly over time. Expect a softening of the original tone rather than a drastic change—many customers love the gentle aging that enhances the natural aesthetic.
Installation
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How do I install my Coco Du Sol shade sail?
All Coco Du Sol shade sails have easy-to-hang grommets for attaching to a secure installation point. Please visit our installation page and refer to our guide for more information about installing shade posts. If you are unsure about the integrity of your installation point or still have questions we recommend consulting with a professional for the most secure installation that will ensure durable, lasting shade and peace of mind.
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Can I hang my sail from a trellis or pergola?
Yes—these structures make excellent anchor points. For a more integrated solution, explore our upcoming pergola shade systems.
Care & Maintenance
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How should I maintain my coconut fiber shade sails?
Maintenance is simple and straightforward. Rinse occasionally with fresh water to remove dust or salt buildup, especially if used by the coast. Use mild soap and a soft brush if needed. Avoid harsh chemicals and high-pressure washing as this can damage the natural oils and fibers. In snowy climates, take the sail down for winter and store it dry. Be sure to allow the sails to dry completely before storing to maintain their shape and integrity.
Customization & Fit
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Do you offer custom sizes?
We do offer customization however, there is a minimum order requirement that is typically not practical for small residential projects so we recommend checking our Installation Guide for creative solutions for shading irregular spaces and sizing needs. For all trade and wholesale inquiries please visit our dedicated page or email us store@cocodusol.com.
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What size should I order?
It depends on your space and the desired shade coverage. Refer to our installation guide on how to measure. Once you measure the size of your space you'll want to round down to the nearest size or you can layer multiple shade sails to cover unique spaces of all sizes and shapes.
Shipping & Orders
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Do you offer expedited shipping?
Yes. UPS express options are available at checkout.
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How long does shipping take?
We process orders in 2–3 business days. Depending on your location, UPS Ground typically delivers in 4-7 days. You’ll receive estimated ship times at checkout and tracking details from our shipping partner after your purchase. If you have any issues at all feel free to reach out to us for assistance in tracking your order, store@cocodusol.com.
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Can I cancel or change my order?
If your order hasn't shipped, we’ll do our best to accommodate. Contact us as soon as possible, store@cocodusol.com.
For more details visit our Returns & Order Policies page. -
Is my payment secure?
Yes. We use encrypted, PCI-compliant payment systems.
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Do you offer installment payment options?
Payment plan options are available at checkout via Affirm, subject to eligibility through their platform.
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What payment methods do you accept?
Visa, MasterCard, AmEx, Discover, Apple Pay via shop, PayPal, and G Pay.
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What is your return/refund policy?
We accept eligible new, unused product returns within 7 days of delivery. Please see our Returns & Order Policies page for full details or to begin a return.
Retail & Local Info
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Do you have a physical store?
Not yet. You can find us at select retailers in Los Angeles, including Anawalt Lumber.
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Do you offer local delivery in Los Angeles?
Yes—email us to coordinate, store@cocodusol.com.