Shipping policy

Effective Date: July, 2026

This Shipping Policy explains how Coco du Sol processes, ships, and delivers orders, both within the United States and internationally.

1. Where We Ship

We ship within the United States as well as internationally to Australia, Central America, the Caribbean, and South America. We're continuously working to improve our international shipping rates and coverage, and we generally do our best to deliver wherever an order is placed from. If you're ordering from a location outside these regions, please contact us before placing your order, and we'll help confirm whether delivery is possible and what it will cost.

2. Order Processing Time

Orders are processed within 1–2 business days of purchase, Monday through Friday, excluding public holidays. Orders placed before 12:00 PM PST may be shipped the same business day upon request. Processing times may extend slightly around holidays and peak sales periods. We'll always do our best to keep you updated if that affects your order.

3. Delivery Times

  • Domestic (U.S.) standard delivery: 1–4 business days after processing
  • International standard delivery: 2–8 business days after processing
  • Express shipping: overnight or 2-day delivery, calculated at checkout

Delivery estimates are provided in good faith and reflect typical transit times for each carrier and destination. They are not guaranteed and may be affected by circumstances outside our control, including holidays, peak sales periods, customs processing, severe weather, natural disasters, and carrier disruptions.

4. Shipping Methods & Costs

  • Standard Shipping — calculated at checkout based on destination and order size
  • Express Shipping — overnight or 2-day, calculated at checkout
  • Same-Day Delivery — where available, for local orders
  • Next-Day Delivery — where available
  • Local Delivery — for select nearby areas
  • Store Pickup — available by arrangement

We do not currently offer free shipping as a standing policy. From time to time, we run promotional shipping or return offers; any active promotion will be clearly disclosed at checkout and on the relevant site banner, and is subject to change or expiration.

5. Carriers We Use

We ship via UPS, FedEx, DHL, USPS, and local delivery carriers, depending on your location and the shipping method you select.

6. Order Tracking

Every order includes tracking. You'll receive tracking information by email as soon as your order ships, along with the carrier's estimated delivery window.

7. Address Accuracy & Changes

Please double-check your shipping address before completing checkout. If you need to correct or update your delivery address, contact us within 1 hour of placing your order, and we'll do our best to update it before the order ships. Once an order has shipped, we're unable to redirect it, and any additional carrier fees to reroute a package are the customer's responsibility.

8. International Orders, Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. These charges are determined by local authorities, are entirely the responsibility of the customer, and are separate from the shipping and product costs paid to Coco du Sol at checkout. We're not able to predict or control these charges, and we recommend checking with your local customs office if you have questions before ordering.

9. Undeliverable, Refused, or Returned-to-Sender Shipments

If a shipment is returned to us because of an incorrect address, a failed delivery attempt, or a refused delivery, you may be responsible for any re-shipping fees required to send it out again. Contact customer support, and we'll arrange re-delivery or discuss your available options.

10. Delayed or Lost Shipments

If your order is running late or you believe it may be lost in transit, contact our customer support team with your order number. We'll open an investigation with the carrier and keep you updated on what we find. Where appropriate, we'll arrange a replacement, store credit, or refund.

11. Damaged, Defective, Wrong, or Missing Items

If your order arrives damaged, appears defective, is the wrong item, or is missing something, contact our customer support team within 48 hours of delivery with your order number and, where relevant, a photo of the item and its packaging. We'll work with you to make it right.

Because our shades are made from natural coconut fiber, we ask that you inspect your order and reach out within this 48-hour window specifically. Leaving the material folded or partially unfolded in direct sunlight for an extended period can naturally change its appearance, making it difficult for us to determine whether an issue occurred during shipping, after delivery, or as a result of storage or handling.

12. Force Majeure

Coco du Sol is not responsible for shipping delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, customs delays, carrier service disruptions, labor disputes, or other circumstances outside our operations.

13. Questions

If you have any questions about your shipment, contact our customer support team using the details below. 

Business Information

Legal Business Name: Studio Atkins Inc.

Brand: Coco du Sol

Email: store@cocodusol.com 

Phone: +1 (424) 235-5144

Address: 22287 Mulholland Hwy, #5858, Calabasas, CA 91302, USA

Support Hours: Monday–Friday, 9:00 AM–5:00 PM PST (live chat available on weekends)